Shipping & Returns

Shipping Destinations

We currently ship to residential and business addresses within the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or P.O. boxes.

Order Processing

Please allow 3–5 business days for order preparation before shipment. Our processing schedule is Monday through Saturday. This preparation time is separate from carrier transit time.

Shipping Rates

Standard shipping rates are based on the total shipping weight of your order. Available shipping options and charges are shown at checkout.

We offer free standard shipping on orders of $70 or more to eligible addresses within the contiguous United States.

Estimated Delivery

After shipment, please allow an estimated 1–5 business days for transit, depending on the destination and carrier. Carrier transit days are Monday through Friday.

Delivery times are estimates and may be affected by holidays, weather, or carrier delays.

Returns & Refunds

We accept returns of eligible unused products within 30 days of delivery. Customers are responsible for return shipping for change-of-mind or fragrance-preference returns. We do not charge a restocking fee.

For complete return conditions, refund timelines, cancellation terms, and assistance with damaged or defective items, please see our Returns, Refunds & Quality Guarantee.

Questions? Contact us at balance@shenauracandles.com.