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About Shen-Aura Candles
We Candle, You Shine
Returns & Quality Guarantee
Returns & Quality Guarantee
Artisanal Nature: Because each candle is a handcrafted work of art, slight variations in color and appearance are part of their unique charm.
Our Promise: We want you to love your Shen Aura experience. While all sales of our sculptural art are final due to their unique, handcrafted nature, we stand firmly behind the quality of our work.
Damages & Issues: If your item arrives damaged or you encounter any quality concerns, please contact us at balance@shenauracandles.com within 48 hours. As we take great pride in the quality of our handcrafted work, we do not require you to ship damaged items back to our workshop. To process your replacement, we simply ask that you include a clear photo of both the damaged product and its packaging. We are committed to making it right immediately by sending a replacement at no additional cost to you.
Cancellations: You may request a cancellation within 12 hours of purchase, before our artisan hand-pouring and packaging process begins.
We Candle, You Shine
Contact Us
balance@shenauracandles.com
Handcrafted in Chattanooga, TN
© 2026. All rights reserved
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